Answers to Your Most Common Questions

General

What’s the difference between Beri by Benji and BN-JI?

The only difference is the name! The product itself is 100% the same

How can I contact you?

We’d love to hear from you! Whether you have questions, problems or just want to share
feedback, feel free to reachout anytime at support@beribybenji.com. We’re here to help!

Order & Payment

Which payment methods do you accept?

We accept all major credit cards Master Card, and Visa, as well as PayPal and Apple Pay.

When will my payment method be charged?

Your payment method will be charged as soon as we process your order.

Can I cancel my order?

Once an order is placed, we start processing it right away, so we’re unable to cancel or change it.
If you no longer need your order, you can submit are turn request. We’re here to help if you
need assistance!

Can I make changes to my order?

Unfortunately, we can’t make changes to an order once it’s placed. However, you can return it within 14 days of receiving it if needed. Just let us know how we can assist!

Shipping

Do you ship to the US and Canada?

Yes, we do! Just head over to www.bn-ji.com to place your order.

Do you ship to the EU?

Absolutely! We ship to all EU countries

Do you ship out side the EU and the US?

At the moment, we only ship with in Europe and the US. If you have friends or family in these regions, you can always ha vey our order sent to them!

How long will my orders take to arrive?

Orders usually ship within 2-3 business days. You’ll receive at tracking number via email once
your order is on its way. Delivery times vary depending on your location. On average your order should arrive within 7 days.

How can I track the status of my order?

We’ve got you covered! We’ll send you a tracking number as soon as your order is on its way.

How much does the shipping cost?

Shipping costs vary by country. You’ll see the exact amount during checkout, or you can visit our Shipping and Delivery page form ore details.

Returns

My item arrived damaged, what should I do?

We’re so sorry to hear that! Please email us at support@beribybenji.com with your order number and a photo of the damage within 14 days of receiving your order. We’re here to help and will make it right!

What’s your return policy?

You can request a return within 14 days of receiving your order, as long as the items are unopened and unused. If the items don’t meet these criteria, they’ll be sent back to you. If you’ve received a faulty item, please reach out to us with your order details and a photo, and we’ll assist you right away.

How do I make a return?

To start a return, visit our return portal. You’ll need your email and order number. We’ll notify you once your return request is approved or rejected and provide the next steps.

How long do I have to return my item?

You have 14 days from the day you receive your order to request a return.

How soon will I receive my refund?

Once we’ve received and inspected your return, we’ll process your refund. It may take up to 72 hours for the refund to appear in your account after being issued.

Product

Are your products vegan and cruelty-free?

Yes! All of our products are vegan, cruelty-free, fragrance-free, and Leaping Bunny approved.

Are the Freckles permanent?

No, the Freckle Pen is temporary and can be easily removed with any makeup remover.

Can I combine the Freckle Pen with other products?

Absolutely! The Freckle Pen has a buildable formula. That means you can either wear it on natural skin or create freckles on top of other products.

What ingredients are used in the Freckle Pen?

All of our products, including the Freckle Pen, are made with high-quality ingredients. For a full list, please check the product page or contact us with any specific concerns!

How long will the Freckles be visible on my face?

This depends on your skin type and how long you wait until you blend the freckles. On average the freckles will last around 12 hours.

Additional

How do I unsubscribe from receiving promotional emails?

If you’d like to stop receiving our emails, just click the unsubscribe link at the bottom of any of our emails. You’ll be removed from our mailing list right away.